Returns & Exchanges

We want you and your new greenery to thrive together, which is why we offer a 30-day satisfaction guarantee on all plants and accessories. If your plant arrives stressed or damaged, we are committed to making it right with a replacement or full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Submit Photo Evidence

  For live plants, please provide a clear photo of the plant and its soil so our horticultural experts can assess its health.

• 3.
  Pack with Care

  If returning non-living home goods, place items in their original packaging to ensure they remain protected during transit.

• 4.
  Receive Refund or Replacement

  Once your request is approved, we will issue a refund to your original payment method or ship out a healthy new plant immediately.